Engagement Manager

Client Engagement:

• Own strategic relationships with key clients; act as a trusted advisor and escalation point.
• Identify business opportunities and align internal resources to meet client goals.
• Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions.
• Drive continuous improvement in client satisfaction, retention, and growth metrics.
• Analyze account performance data to provide insights and actionable recommendations.
• Collaborate with sales/account managers to identify upsell and cross-sell opportunities.
• Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution.
  
  

People Management:

• Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists.
• Set performance objectives, conduct reviews, and support career development planning.
• Foster a high-performance, collaborative, and inclusive team culture.
• Oversee staffing, succession planning, and skills development across client-facing and delivery teams.
• Partner with HR and leadership on engagement, retention, and organizational health initiatives.
  
  

Key Performance Indicators (KPIs):

• Client Satisfaction (CSAT) & Net Promoter Score (NPS)
• Account retention & renewal rates
• Revenue growth from existing clients (upsells/cross-sells)
• Team performance metrics (goal attainment, quality scores)
• Employee engagement and retention
• Escalation response time and resolution effectiveness

• Client Relationship Management
• Project & Delivery Oversight
• Account Strategy & Growth
• Escalation & Risk Management
• Internal Stakeholder Coordination
• Communication & Negotiation
• Project Management Tools (e.g., Jira, Asana)
• Client Lifecycle Management
• People Management & Coaching
• Analytical & Reporting Skills
• Upsell & Cross-sell Identification

We are on a bold mission to create the best software services offering in the world to work on startups in nascent industries and greenfield projects to large scale enterprises. As a growth-stage company, we combine a depth of capabilities and resources of our leadership with the ambition, culture and agility of a startup.

Our multinational team of veterans of Google, Vivint SmartHome, NetApp and many other established and startup companies. We have engineering teams based out of the US, India and Bangladesh.

• Best in class packages
• Paid holidays and flexible paid time away
• Casual dress code & flexible working environment
• Medical Insurance covering self & family up to 4 lakhs per person.